Shipping & Returns

Shipping

Orders will be processed within 2 business days of receipt. We ship all of our orders via USPS and UPS, rates will be determined by the amount of product ordered. Orders over a certain volume must be sent via UPS Ground, in order to comply with federal shipping regulations. Tracking information will be emailed to you once your order has been shipped.  

Return Policy

We will accept for return or exchange any unopened, unused product still in its original sealed packaging within 30 days of purchase. Shipping fees will not be refunded, and customer is responsible for return shipping. To process a return or exchange, please follow these steps:

1) Send an email to Customer-Support@WispTerpenes.com including your name, order number, the item(s) you wish to return/exchange, and reason for return.

2) We will email a Return Merchandise Authorization (RMA) form to you, please print this and include it with your return. 

3) Use the packaging your order was shipped in to mail your return, or a similar type package to ensure the contents are not damaged in transit. Wisp Terpenes cannot accept returns of any damaged product.

4) Once we receive your return/exchange, we will contact you by email to confirm receipt of your order and to process your refund or exchange. 

Please contact us if you have any questions.